Questions can be then accessed in several ways: search questions using a floating widget, a search box located in the FAQ index page and by browsing the FAQ categories. Using the Quick FAQ plugin you can create an unlimited amount of questions and assign them to categories. Devise an impactful strategy and build an online knowledge base that helps in keeping your customers and employees delighted. There are quite a number of tools available in the market today, which makes it difficult to choose the right one.īefore businesses outshine you, it’s high time you pull your socks. Lack of a proper system in place is what’s causing these problems.Ī carefully-built customer support knowledge base is the one-stop solution to keep these problems at bay. The n number of issues faced by firms these days includes customer dissatisfaction due to slow response time, decreasing employee productivity, and efficiency. After all, it saves them from the tedious task of calling up a customer representative for solving queries all the time.įor employees, companies are adopting an internal knowledge base to increase their productivity, save time, and enhance collaboration among different teams. A single platform housing every detail about their products and services is beneficial for clients. ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.īusinesses of all kinds and all sizes are embracing online knowledge base software for their customers as well as employees.
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